GENERAL TERMS AND CONDITIONS
This document contains the terms and conditions of contracting the products of the Sailor beer online store, owned by Sailor Muelle Conca SL.
The full and unreserved acceptance of these conditions is necessary for the acquisition of the products of the online store, as well as the acceptance of the rest of the terms and conditions contained in our Privacy Policy and Legal Notice. Such agreements and conditions make up the “Contract” between the user/customer and Sailor Muelle Conca SL and will govern the commercial relationship between them. Sailor Muelle Conca SL reserves the right to modify and update its contents, terms and conditions of the contract, as well as its Privacy Policy, so the user must ensure that these terms and conditions are the latest published.
The user/customer, hereinafter the buyer, to contract must be of legal age and be in the full exercise of their faculties to contract in accordance with Spanish law.
PURCHASE AND PAYMENT
- a) Selection of products:
The user after accessing the online store must select the products he/she wishes to purchase, selection that will be reflected in the shopping cart. Each of the products has a description, the unit price of the product with the applicable taxes and the quantity of the product. The final price of the purchase, when selecting the product, will be increased by shipping costs. However, depending on where the order is to be sent and the quantity finally purchased, the costs may vary and such variation will be informed in the final phase of the contract, but always prior to payment. Likewise, the prices of the products will be updated at all times, unless there is a manifest error in the price in which case, Sailor Muelle Conca SL will contact the consumer to accept the correct price of the product or offer the cancellation of the order and the refund of the amount paid.
Once selected the products the user/customer must go to the cart and check that the selection fits your order.
Before finalizing the purchase, you must register by providing the data contained in the form. The fields marked with an asterisk are mandatory and the rest of the fields are optional. The obligatory fields are necessary to carry out the purchase and your refusal to provide them will prevent the order from being processed. Likewise, you must accept the Privacy Policy and the rest
b) Payment methods:
The online store puts at your disposal the following means of payment:
Credit cards: through the use of a virtual POS provided by CAIXABANK of Redsys.
All forms of payment are made through secure platforms that use security measures and protocols that guarantee the confidentiality of transactions. The payment information entered in the form will be processed directly by the service providers. Sailor Muelle Conca SL does not have access to it.
Once all the data has been entered and the purchase has been verified by the user, he/she will receive an e-mail confirming the order with a summary of the transaction (products purchased, price and approximate delivery time). Once the purchase has been made, if Sailor Muelle Conca SL does not have one or more of the products purchased, this fact will be communicated directly to the customer by e-mail so that he/she can replace the products or cancel the order.
In the event that your card is charged without your intervention, you will be entitled to an immediate refund of the charge. However, Sailor Muelle Conca SL may request justification of the loss, theft, loss or blocking of the card to prove the fraudulent charge.
DELIVERY TIMES AND COSTS
Once payment has been verified, Sailor Muelle Conca SL will deliver the order within a period not exceeding 72 working hours (for deliveries within the “territory”) computed from the day following receipt of payment, regardless of Saturdays, Sundays and holidays.
The costs will be included in the price and will be calculated during the contracting process.
RETURN POLICY
a) Right to withdraw from the contract:
Provided that the buyer holds the status of final consumer shall have the right to withdraw from the contract within a period not exceeding 14 calendar days from receipt of the order. The withdrawal may be communicated to Sailor Muelle Conca SL by the following means:
Customer service telephone: +34960045493
E-mail: hola@sailorfishbar.com
Once communicated the will to desist of the purchase, it will have to send the order in its original packing, for being food products, and taking charge of the expenses of shipment, to the following direction:
Sailor Muelle Conca SL
Carrer de Mossèn Cuenca, 38
46012 Valencia
Spain
Sailor Muelle Conca SL, after verifying that the order is in perfect condition and in its original packaging will proceed to refund the amount paid by the customer (excluding return postage to be borne by the buyer) within a period not exceeding 14 calendar days from receipt of order.
b) Returns for changes or incidents in the order:
In the event of discrepancy between what was purchased and what was sent, Sailor Muelle Conca SL, will assume the necessary cats to replace the product erroneously sent by the correct one. To do this, you must notify Sailor Muelle Conca SL, the error in the shipment, within a period not exceeding 14 calendar days from receipt of order, through the following means:
Customer service telephone: +34960045493
E-mail: hola@sailorfishbar.com
Once received the incident Sailor Muelle Conca SL, will contact the buyer to manage the withdrawal of the product and its replacement by the product actually purchased.
RESPONSIBILITY OF FERNÁNDEZ PONS – ECOLÓGICOS PREMIUM
Sailor Muelle Conca SL is responsible for the quality and perfect condition of its products, their specifications and other information contained in its labeling. If the purchased product is visibly in poor condition or has suffered any damage in transit, you should let us know as soon as possible on the customer service phone or by email to the address above. In these cases, Sailor Muelle Conca SL will assume any cost incurred in the withdrawal or replacement of the product.
Wine is a living product that evolves and requires minimum conservation conditions. Sailor Muelle Conca SL will not be responsible for products sold that have been partially consumed or improperly stored by the buyer before consumption.
The photographs and / or images of the products that are published in the online store are to illustrate the customer and identify our products. There may be slight differences between the images and photographs of the web with the reality of the product (different shades, different presentation, etc.). Sailor Muelle Conca SL SL Sailor Muelle Conca SL is not responsible for these small differences and, unless the product is substantially different from the one purchased, your request will not be met for this reason.
Sailor Muelle Conca SL shall not be liable for breach of contract when such breach is caused by fire, strike, act of God, force majeure. Sailor Muelle Conca SL shall also not be liable for non-compliance by third parties (payment gateways, information society service providers, etc., and ultimately those third parties that are not suppliers of Sailor Muelle Conca SL).
Despite acting diligently, Sailor Muelle Conca SL can not avoid sometimes the interruption of the services provided through the web for maintenance, updating, security or external causes, nor can it ensure the supply and availability of all its products at all times. Likewise, behind the online store there is a human team that can make mistakes that we try to correct as soon as possible. None of the aforementioned reasons may give rise to a claim for damages, direct or indirect.
JURISDICTION AND APPLICABLE LAW.
Sailor Muelle Conca SL is aware of and responsible for the laws of the places to which it ships its products (in this case Spain).
The terms and conditions of the contract shall be governed by Spanish law. Any controversy that may arise between the buyer and the seller in relation to interpretation and/or execution of the contract will be resolved before the Judges and Courts of the consumer’s domicile.
We also remind you that you can access the online dispute resolution platform of the European Union by following this link:
https://ec.europa.eu/consumers/odr/main/?event=main.home2.show
